Podcast Grill #30 | Restaurant Customer Service, challenge or opportunity

When it comes to eating out in the United States, Texans do it the most, New Yorkers pay the most, and Italian is the country’s favorite cuisine. Zagat Survey released its “America’s Top Restaurants,” a guide covering 1,389 eateries in 42 cities, which is based on 21 million meals worth of experience by more than 123,000 people.

“Sadly its the same old story across the country when it comes to service,” the Zagat Survey found. “72 percent of diners say service is the greatest irritant when it comes to eating out.” In this episode we get a rare chance to talk with Paige Hall of AboutFace Corporation about how restaurants can improve their front-line performance or customer service.